ADUNE Returns & Exchanges Policy
Refunds:
If you’re not completely satisfied with your purchase, you can request a refund within 15 days of receiving your order. The product must be in its original, unworn condition with packaging and tags intact. A return shipping fee of $15 USD applies. A additional restocking fee of $10 will also apply. Proof of purchase is required.
Exchanges:
Need a different size or color? You can exchange items within 25 days of receipt. The product must be unworn, in its original condition, and packaging. Exchanges are have a restocking fee of $15 USD charge, a additional restocking fee of $10 will also apply. but if the requested size/color is unavailable, you may opt for store credit.
Store Credit:
You can choose store credit instead of a refund, valid within 25 days of your original purchase. Items must be unworn, in original condition, with proof of purchase. Returns for store credit are free of charge.
How to Return or Exchange:
- Email us at support@adunerunning.com to initiate your return or exchange.
Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item. Items not meeting the return criteria may be refused.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.